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Solving Research & Policy Problems Creatively

Adaptability, timelords and raising activity levels in an increasingly sedentary population aren’t usually topics you’d associate with one another. However, they were the themes of three presentations given at our recent event

What matters most: eliminating effort within social housing

Everyone’s been there. You contact a company, only to be put on hold – despite being told that your call is important. Or you’re left waiting all day for a package that arrives the following morning.

Why we need to be talking more about financial wellbeing

With 9M people in the UK currently in debt, and 5M having less than £100 in savings its evident that financial wellbeing should be something we’re talking about.

How to undertake a complaints process review in social housing

Recently, we were asked a killer question about undertaking a complaints process review with a view to mapping the customer journey. It’s something we’re being asked to do more frequently with clients, and it’s always really interesting.