Join our team! Contact Us
News & resources Blog

Browse our blogs

DfE’s higher education policy reform – a quick temperature check

The DfE’s higher education policy reform consultation closed on May 6th, and whilst the sector eagerly awaits its outcomes, we thought we’d provide a quick temperature check on the responses given by mission groups and sector bodies so far.
Read more

Don’t forget to look under the bonnet

One of the things that has been borne out of the Grenfell tragedy was the Social Housing White Paper, and most recently, the proposed Tenant Satisfaction Measures (TSMs) from the Regulator of Social Housing. Kate explores the proposed TSMs.
Read more

Bucking the trend: Futures evidence how staff engagement is key to improving customer satisfaction

Engaging your staff in customer feedback is pivotal to creating long lasting, effective change. Acutely aware of this, Futures Housing Group adapted their customer feedback in March 21 to engage staff without creating a condescending tone.
Read more

Social housing: The impact of external trends on customer satisfaction

Understanding and interpreting what your customer satisfaction scores are saying can be challenging at the best of times in social housing.
Read more